Complaints
How to file a complaint
You can send your complaint in writing to EURO FINANZ, 1 rue Édouard Branly, 45900 La Source Cedex 9, France, by phone at +33 7 57 82 85 73 or via the contact form.
Information to provide
Please include your name, contact details, the subject of your complaint and any information relevant to its review.
Procedure and deadlines
We acknowledge receipt of your complaint and endeavour to process it promptly. You will be informed of the outcome of the review.
Mediation
Where applicable, if you do not receive a satisfactory response, you may refer the matter to the competent mediator. Details will be provided during the complaint procedure.